CHẤT LƯỢNG VÀ QUẢN LÝ CHẤT LƯỢNG = QUALITY AND QUALITY MANAGEMENT

Japan Human Relations Association (1997). Guiding continuous improvement through employee suggestions 1.

Japan Human Relations Association (1997). Guiding continuous improvement through employee suggestions 2.

James W.Stigler, J. Hiegert (2012). Lỗ hỗng giảng dạy.

Bộ GDĐT (2009). Nghiên cứu khoa học Sư phạm ứng dụng.

Alexander W. Astin (1993). Assessment for Excellence, American Council on Education, Series on Higher Education. Oryx Press;

Business Edge(2003), Đánh giá chất lượng;

Business Edge (2003), Đạt chất lượng;

Edward F. Crawley, Johan Malmqvist, Soeren Oestlund, Doris Brodeur and Christina Edstroem (2007). Rethinking Engineering Education: the CDIO Approach. Springer Science+Business Media;

Business Edge (2003). Tìm hiểu chất lượng.